What’s New: A More Efficient PMR Process
Introduction
Over the coming months, we’ll be rolling out significant improvements to how our Expert Network is screened, scheduled, and compensated. These changes are part of our broader transition to Salesforce, designed to create a more efficient, consistent, and transparent experience for our experts.
We recognize this transition represents a meaningful change to the way we work together, and we appreciate your patience and flexibility as we implement these updates. Our goal is to deliver a smoother, more streamlined platform that ultimately enhances your experience with ClearView.
Our goal is simple: make your participation smoother, faster, and easier – every step of the way.
Estimated Timeline:
We are currently in the initial trial phase, so you may begin to see some project requests coming through the new platform. We are targeting a full transition in the next few months, and this page will be updated regularly as we progress.
What You Can Expect
More efficient scheduling
Appointments will be easier to confirm, modify, and track.
faster communications
You’ll receive updates more promptly throughout screening and scheduling.
streamlined screening steps
Fewer back-and-forth messages and a more consistent process.
During the transition, there may be small adjustments to how we contact you or the format of certain requests, but the overall impact will be a smoother, more reliable experience.
FAQ
The transition will occur through a phased rollout. During this period, you may continue receiving project requests in our current format, as well as through the new platform as it becomes available
During the transition, you may notice some variation in how project invitations are delivered. While the new platform is introduced, you may receive invitations in both the traditional format and through the updated system.
Our goal is for the new platform to streamline and expedite the payment process. While we work through the implementation, there may be minor adjustments as we finalize the workflow. We appreciate your patience and partnership during this period.
If you are interested in signing up for direct deposit to further streamline your payments, please reach out to ERS.Accounting@clearviewhcp.com.
No action is required from you at this time.
For any questions or additional information, please contact ERS.Salesforce.Support@clearviewhcp.com.
You should continue to expect the normal flow of project requests. However, the method through which you receive them may vary temporarily until the full platform launch is complete.
Thank You!
We greatly appreciate your continued partnership. These improvements are being made to support you better and ensure a smoother, more reliable experience moving forward.
If you have any questions, don’t hesitate to reach out. We’re here to help.
– ERS